FAQs
Frequently Asked Questions
FAQs
Frequently Asked Questions
Got questions? We’ve got answers.
Below are answers to the most common questions about bookings, payments, and our services.
How do I make a booking?
You can book directly through our website using the "Book Now" option on each service or package. For custom requests, please contact us via the contact page or call us at the number shown in the header.
What payment methods do you accept?
We accept major credit/debit cards, mobile money, and bank transfers. Payment instructions are provided during the booking process.
Can I modify or cancel my booking?
Yes. You can request changes or cancellations by contacting our support team. Policies vary by service type; please review the terms shown during booking.
Do you provide airport transfers?
Absolutely. We offer reliable airport pickup and drop-off services. Specify your flight details during booking for seamless coordination.
Are your drivers professional and licensed?
Yes. All our drivers are trained, licensed, and experienced with excellent local knowledge to ensure your safety and comfort.
What if my flight is delayed?
We monitor flights where possible and adjust pickup times accordingly. Please share your updated arrival information with our team.
Still need help?
Reach out via the contact page or call us directly at +255 658 861 101.